Privacy Policy

Introduction

Harmanie Marketing, a trading name of Designer Surface Solutions Ltd, is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use it and your rights in relation to your personal information. We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

What Information We Collect

How We Use Your Information

We may use your information to:

• Respond to enquiries
• Arrange calls, meetings and consultations
• Deliver our services
• Manage relationships with prospective and existing clients
• Conduct and analyse research projects
• Share research findings with participants
• Maintain accurate business records
• Comply with legal or regulatory obligations
• Improve our services and website

We will only use your information where we have a lawful basis to do so.

Why We Process Your Information

Under UK GDPR, we rely on one or more of the following lawful bases:

• Legitimate Interests – to respond to enquiries, manage business relationships and conduct research relevant to our business activities.
• Contract – where processing is necessary before entering into, or fulfilling, a contract.
• Consent – where you have given permission for a specific activity, such as receiving marketing communications.
• Legal Obligation – where we are required to process information to comply with the law.

CRM and Business Systems

We may store contact information and records of interactions within our business systems, including a Customer Relationship Management (CRM) platform. This helps us manage communications, maintain accurate records and provide our services effectively. We will not use your information for marketing communications where consent is required unless that consent has been obtained.

Research and Survey Participation

Participation in surveys and research projects is voluntary. Survey responses may be analysed and included within research findings, reports or thought leadership content. Where findings are shared publicly, responses will normally be anonymised and presented in aggregate form unless we have your permission to identify you or your organisation. Providing your contact details for a survey does not automatically subscribe you to marketing communications.

Sharing Your Information

We do not sell, rent or trade personal information. We may share information with trusted service providers who help us operate our business, such as:

• Website hosting providers
• Email providers
• CRM providers
• Survey and research platforms
• Cloud storage and productivity software providers

These providers are only permitted to process information on our behalf and are required to keep it secure. We may also share information where required by law.

How Long We Keep Information

We keep personal information only for as long as necessary for the purpose for which it was collected and to meet legal, regulatory and business requirements. Enquiry and survey information will typically be retained for up to three years from our last interaction unless a longer retention period is required for legal, regulatory or contractual reasons. When personal information is no longer required, it will be securely deleted or anonymised.

Keeping Your Information Secure

We take appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure. While we take reasonable steps to protect information, no method of transmission over the internet can be guaranteed to be completely secure.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict or object to certain processing activities
• Withdraw consent where processing is based on consent
• Request a copy of information you have provided to us
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact nikki@harmaniemarketing.co.uk.

Complaints

If you have any concerns about how we handle your personal information, please contact us and we will do our best to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO): www.ico.org.uk

Children's Privacy

Our website and services are intended for business users and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that personal information relating to a child has been provided to us, we will take appropriate steps to delete that information.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page and the date above will be updated.

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